:root{--clr-bg: #f5f2ee;--clr-surface: #ffffff;--clr-border: #e0d6cc;--clr-border-light: #ebe4dc;--clr-text: #2c2420;--clr-text-muted: #6b5d52;--clr-text-dim: #9a8b7e;--clr-primary: #b07d3a;--clr-primary-hover: #96692e;--clr-primary-light: rgba(176, 125, 58, .1);--clr-sidebar: #1a1410;--clr-sidebar-hover: #2c2218;--clr-sidebar-border: #4a3828;--clr-sidebar-text: #ddd0c2;--clr-accent: #d4a04a;--radius: 12px;--radius-sm: 8px;--shadow-sm: 0 1px 3px rgba(0,0,0,.06);--shadow-md: 0 4px 16px rgba(0,0,0,.1);font-family:Almarai,Segoe UI,Tahoma,Arial,sans-serif;color:var(--clr-text);background:var(--clr-bg);font-synthesis:none;text-rendering:optimizeLegibility}*,*:before,*:after{box-sizing:border-box}body{margin:0;min-width:320px}button,input,select,textarea{font:inherit}button{cursor:pointer}a{color:inherit;text-decoration:none}ul{padding-right:20px}li{margin-bottom:8px;line-height:1.8}.app-shell{display:grid;grid-template-columns:280px minmax(0,1fr);min-height:100vh}.sidebar{background:linear-gradient(180deg,#1a1410,#120e0a);color:#f5f0ea;display:flex;flex-direction:column;gap:24px;padding:24px;position:sticky;top:0;height:100vh;overflow-y:auto;z-index:100;border-left:1px solid rgba(212,160,74,.15)}.sidebar-top{display:flex;align-items:center;justify-content:space-between}.mobile-close{display:none;background:none;border:none;color:#fff;padding:4px}.brand{display:flex;align-items:center;gap:12px}.brand-logo{height:70px;width:auto;flex-shrink:0;object-fit:contain}.brand h1{margin:0;font-size:18px}.brand p{color:#b9c4c0;margin:3px 0 0;font-size:13px}.nav-list{display:grid;gap:6px}.nav-item{align-items:center;background:transparent;border:1px solid transparent;border-radius:var(--radius-sm);color:var(--clr-sidebar-text);display:flex;gap:10px;padding:11px 12px;text-align:start;font-size:14px;transition:background .15s,border-color .15s}.nav-item.active,.nav-item:hover{background:#d4a04a14;border-color:#d4a04a33}.nav-item.active{font-weight:700;color:var(--clr-accent)}.sidebar-shortcuts{display:grid;gap:8px}.shortcut-btn{align-items:center;background:#d4a04a14;border:1px solid rgba(212,160,74,.25);border-radius:var(--radius-sm);color:var(--clr-accent);display:flex;gap:8px;padding:10px 12px;font-size:13px;font-weight:600;transition:all .2s}.shortcut-btn:hover{background:#d4a04a26;border-color:#d4a04a66}.quick-card{background:#d4a04a0f;border:1px solid rgba(212,160,74,.2);border-radius:var(--radius);margin-top:auto;padding:18px}.quick-card strong{display:block;font-size:36px;margin:8px 0 4px;color:var(--clr-accent)}.quick-card span{color:#a0917e;font-size:13px}.main-area{display:flex;flex-direction:column;min-width:0}.topbar{align-items:center;background:var(--clr-surface);border-bottom:1px solid var(--clr-border);display:flex;gap:16px;min-height:60px;padding:0 28px;position:sticky;top:0;z-index:50}.mobile-menu-btn{display:none;background:none;border:1px solid var(--clr-border);border-radius:var(--radius-sm);color:var(--clr-text);padding:6px}.topbar-brand{align-items:center;color:var(--clr-primary);display:flex;font-weight:700;gap:10px;font-size:14px;white-space:nowrap}.topbar-logo{height:55px;width:auto;object-fit:contain}.topbar-search{align-items:center;background:var(--clr-bg);border:1px solid var(--clr-border);border-radius:999px;display:flex;gap:8px;margin-right:auto;max-width:320px;padding:8px 14px;width:100%}.topbar-search input{background:none;border:none;color:var(--clr-text);min-height:auto;padding:0;width:100%}.topbar-search svg{color:var(--clr-text-dim);flex-shrink:0}.content{flex:1;padding:28px}.overlay{display:none;position:fixed;inset:0;background:#0006;z-index:90}.eyebrow{color:var(--clr-text-muted);font-size:12px;font-weight:800;letter-spacing:.04em;margin:0 0 4px;text-transform:uppercase}.page-header{margin-bottom:24px;display:flex;align-items:flex-start;justify-content:space-between;flex-wrap:wrap;gap:14px}.page-header h2{font-size:clamp(24px,3vw,36px);margin:0}.page-desc{color:var(--clr-text-muted);margin:6px 0 0}.panel{background:var(--clr-surface);border:1px solid var(--clr-border);border-radius:var(--radius);padding:20px;box-shadow:var(--shadow-sm)}.panel-heading{display:grid;gap:4px;margin-bottom:18px}.panel-heading span{color:var(--clr-text-muted);font-size:13px}.panel-heading h3{margin:0;font-size:16px}.panel-heading.horizontal{align-items:center;display:flex;justify-content:space-between}label{color:var(--clr-text);display:grid;font-size:14px;font-weight:650;gap:6px}.req{color:#c0392b}input,select,textarea{background:var(--clr-bg);border:1px solid var(--clr-border);border-radius:var(--radius-sm);color:var(--clr-text);min-height:42px;padding:10px 12px;transition:border-color .15s}input:focus,select:focus,textarea:focus{border-color:var(--clr-primary);outline:2px solid var(--clr-primary-light)}textarea{resize:vertical}.badge{border-radius:999px;display:inline-flex;font-size:12px;font-weight:800;line-height:1;padding:6px 10px;white-space:nowrap}.status-new{background:#eaf6ff;color:#155176}.status-progress{background:#eef7dc;color:#486313}.status-waiting{background:#fff4d8;color:#745014}.status-closed,.tone-low{background:#e7eee9;color:#365149}.tone-medium{background:#eaf6ff;color:#155176}.tone-high{background:#fff0df;color:#865012}.tone-critical{background:#ffe7e4;color:#a52921}.stats-grid{display:grid;gap:14px;grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:22px}.stat-card{background:var(--clr-surface);border:1px solid var(--clr-border);border-radius:var(--radius);display:flex;flex-direction:column;align-items:flex-start;gap:6px;padding:18px;box-shadow:var(--shadow-sm)}.stat-card svg{color:var(--clr-primary);width:20px;height:20px;flex-shrink:0}.stat-card span{color:var(--clr-text-muted);font-size:13px}.stat-card strong{font-size:32px;line-height:1}.tickets-layout{display:grid;gap:18px;grid-template-columns:minmax(340px,1fr) minmax(380px,1.3fr);align-items:start}.ticket-list-panel{min-height:500px}.filters{display:grid;gap:10px;grid-template-columns:minmax(0,1fr) 160px;margin-bottom:14px}.search-box{position:relative}.search-box svg{color:var(--clr-text-dim);position:absolute;right:12px;top:36px}.search-box input{padding-right:38px}.ticket-list{display:grid;gap:8px}.ticket-row{background:var(--clr-bg);border:1px solid var(--clr-border-light);border-radius:var(--radius-sm);display:grid;gap:7px;padding:12px 14px;text-align:start;transition:border-color .15s,box-shadow .15s}.ticket-row:hover{border-color:var(--clr-primary)}.ticket-row-wrap{display:flex;align-items:stretch;gap:6px}.archive-btn{flex-shrink:0;align-self:center;opacity:.4;transition:all .2s}.ticket-row-wrap:hover .archive-btn{opacity:1}.archive-btn:hover{background:#ffe7e4;border-color:#e74c3c;color:#a52921}.ticket-row.selected{border-color:var(--clr-primary);box-shadow:0 0 0 3px var(--clr-primary-light)}.ticket-row-head,.badge-line{align-items:center;display:flex;gap:10px;justify-content:space-between}.ticket-row-head span{color:var(--clr-text-dim);direction:ltr;font-size:12px}.ticket-row-meta{color:var(--clr-text-muted);font-size:13px}.detail-panel{min-height:500px}.detail-id{color:var(--clr-text-muted);font-size:13px;direction:ltr;display:inline-block}.detail-actions{display:flex;align-items:center;gap:8px}.icon-btn{align-items:center;background:none;border:1px solid var(--clr-border);border-radius:var(--radius-sm);color:var(--clr-text-muted);display:inline-flex;height:34px;justify-content:center;width:34px;transition:all .15s}.icon-btn.danger:hover{background:#ffe7e4;border-color:#e74c3c;color:#a52921}.description{background:var(--clr-bg);border:1px solid var(--clr-border-light);border-radius:var(--radius-sm);color:var(--clr-text);line-height:1.8;margin:0 0 16px;padding:14px}.detail-controls{display:grid;gap:12px;grid-template-columns:repeat(2,minmax(0,1fr));margin-bottom:16px}.ticket-info{display:grid;gap:10px;grid-template-columns:repeat(2,minmax(0,1fr));margin:0 0 16px}.ticket-info div{background:var(--clr-bg);border:1px solid var(--clr-border-light);border-radius:var(--radius-sm);padding:12px}.ticket-info dt{color:var(--clr-text-muted);font-size:12px}.ticket-info dd{font-weight:750;margin:4px 0 0}.comment-box{display:grid;gap:10px}.comment-box button,.btn-primary{align-items:center;background:var(--clr-primary);border:none;border-radius:var(--radius-sm);color:#fff;display:inline-flex;font-weight:600;gap:8px;justify-content:center;min-height:42px;padding:0 20px;transition:background .15s}.comment-box button:hover,.btn-primary:hover{background:var(--clr-primary-hover)}.btn-secondary{align-items:center;background:var(--clr-surface);border:1px solid var(--clr-border);border-radius:var(--radius-sm);color:var(--clr-text);display:inline-flex;font-weight:600;gap:8px;justify-content:center;min-height:42px;padding:0 20px;transition:background .15s}.btn-secondary:hover{background:var(--clr-bg)}.comments{display:grid;gap:8px;margin-top:14px}.comment-item{background:var(--clr-bg);border-radius:var(--radius-sm);padding:12px}.comment-item p{margin:6px 0 0;line-height:1.7}.comment-header{display:flex;align-items:center;justify-content:space-between;font-size:13px}.comment-header span{color:var(--clr-text-dim);direction:ltr}.empty-note{color:var(--clr-text-muted);text-align:center;padding:20px 0}.empty-state{align-items:center;color:var(--clr-text-dim);display:flex;flex-direction:column;gap:10px;padding:40px 0;text-align:center}.form-page{max-width:1100px}.big-form{display:grid;gap:8px}.form-section{display:grid;gap:14px;padding:18px 0;border-bottom:1px solid var(--clr-border-light)}.form-section:first-child{padding-top:0}.form-section:last-of-type{border-bottom:none}.form-section h3{margin:0;font-size:15px;color:var(--clr-primary)}.form-grid{display:grid;gap:14px;grid-template-columns:repeat(2,minmax(0,1fr))}.form-actions{display:flex;gap:12px;padding-top:8px}.two-col-layout{display:grid;gap:20px;grid-template-columns:1.2fr 1fr;align-items:start}.request-list{display:grid;gap:10px}.request-row{background:var(--clr-bg);border:1px solid var(--clr-border-light);border-radius:var(--radius-sm);padding:14px;display:grid;gap:10px}.request-row-head{display:flex;align-items:center;gap:12px}.request-row-head>div:nth-child(2){flex:1;min-width:0}.request-row-head strong{display:block;font-size:14px}.request-icon{align-items:center;background:var(--clr-primary-light);border-radius:var(--radius-sm);color:var(--clr-primary);display:flex;height:38px;justify-content:center;width:38px;flex-shrink:0}.request-row-footer{display:flex;justify-content:space-between;color:var(--clr-text-dim);font-size:12px;direction:ltr}.status-search-box{max-width:500px}.input-with-btn{display:flex;gap:10px}.input-with-btn input{flex:1}.input-with-btn .btn-primary{white-space:nowrap}.not-found{align-items:center;background:#fff4d8;border:1px solid #f0d78e;border-radius:var(--radius-sm);color:#745014;display:flex;flex-wrap:wrap;gap:10px;margin-top:16px;padding:14px}.not-found span{color:#9e7828;font-size:13px;width:100%}.status-result{margin-top:20px}.status-result-header{align-items:center;display:flex;justify-content:space-between;margin-bottom:20px}.status-result-header h3{margin:4px 0 0}.progress-tracker{display:flex;align-items:flex-start;margin-bottom:24px;padding:14px 16px 10px;background:var(--clr-bg-subtle);border-radius:12px;border:1px solid var(--clr-border)}.progress-step{align-items:center;display:flex;flex-direction:column;gap:10px;flex:0 0 auto;min-width:72px}.step-icon{align-items:center;background:var(--clr-bg);border:2.5px solid var(--clr-border);border-radius:50%;color:var(--clr-text-dim);display:flex;height:44px;justify-content:center;width:44px;transition:all .25s ease;position:relative;z-index:1}.progress-step.done .step-icon{background:#22c55e;border-color:#22c55e;color:#fff;box-shadow:0 2px 8px #22c55e40}.progress-step.current .step-icon{background:#22c55e;border-color:#22c55e;color:#fff;box-shadow:0 0 0 5px #22c55e2e,0 2px 10px #22c55e4d;transform:scale(1.1)}.progress-step span{font-size:12px;font-weight:500;color:var(--clr-text-muted);text-align:center;padding-bottom:4px}.progress-step.current span{color:#16a34a;font-weight:700}.progress-step.done span{color:#16a34a;font-weight:600}.step-line{flex:1;height:5px;align-self:flex-start;margin-top:20px;background:var(--clr-border);border-radius:99px;min-width:16px}.step-line.filled{background:#22c55e}.status-comments{margin-top:20px}.status-comments h4{margin:0 0 12px;font-size:15px}.success-page{display:flex;align-items:center;justify-content:center;min-height:60vh}.success-card{align-items:center;background:var(--clr-surface);border:1px solid var(--clr-border);border-radius:var(--radius);box-shadow:var(--shadow-md);display:flex;flex-direction:column;gap:12px;max-width:480px;padding:48px 40px;text-align:center}.success-card svg{color:var(--clr-primary)}.success-card h2{margin:0}.success-card p{color:var(--clr-text-muted);margin:0}.ticket-id-display{background:var(--clr-primary-light);border:2px solid var(--clr-primary);border-radius:var(--radius-sm);color:var(--clr-primary);direction:ltr;font-size:28px;padding:10px 28px}.success-actions{display:flex;gap:12px;margin-top:8px}.toast{align-items:center;border-radius:var(--radius-sm);display:flex;gap:10px;margin-bottom:18px;padding:14px 18px;font-weight:600;animation:slideIn .3s ease-out}.toast.success{background:#eef7dc;border:1px solid #c5e1a5;color:#486313}@keyframes slideIn{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.policy-content h3{color:var(--clr-primary);font-size:16px;margin:24px 0 12px}.policy-content h3:first-child{margin-top:0}.policy-content li{color:var(--clr-text);line-height:1.9}.hero{background:linear-gradient(135deg,#1a1410,#2c2015 40%,#5c4325);border-radius:var(--radius);color:#fff;margin-bottom:28px;min-height:auto;overflow:hidden;padding:30px 40px;position:relative}.hero-shapes{inset:0;overflow:hidden;pointer-events:none;position:absolute}.shape{border:1px solid rgba(212,160,74,.1);position:absolute}.shape-1{width:200px;height:200px;border-radius:50%;top:-40px;left:-40px;border-color:#d4a04a1a}.shape-2{width:120px;height:120px;border-radius:8px;top:60%;left:15%;border-color:#d4a04a1f;transform:rotate(45deg)}.shape-3{width:300px;height:300px;border-radius:50%;top:-80px;right:-80px;border-color:#ffffff0a}.shape-4{width:80px;height:80px;border-radius:50%;bottom:20%;right:12%;border-color:#d4a04a26;background:#d4a04a0a}.shape-5{width:60px;height:60px;border-radius:6px;top:20%;right:25%;border-color:#d4a04a14;transform:rotate(30deg)}.hero-content{position:relative;z-index:1;display:flex;align-items:center;gap:10px}.hero-logo-img{height:180px;width:auto;object-fit:contain;flex-shrink:0}.hero-text{display:flex;flex-direction:column;gap:6px}.hero h1{font-size:clamp(22px,3.5vw,34px);margin:0;max-width:700px}.hero p{color:#ffffffb3;font-size:16px;margin:0}.quick-actions{display:grid;gap:16px;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));margin-bottom:36px}.action-card{align-items:center;background:var(--clr-surface);border:1px solid var(--clr-border);border-radius:var(--radius);box-shadow:var(--shadow-sm);display:flex;flex-direction:column;gap:14px;min-height:140px;padding:28px 16px;text-align:center;transition:all .2s}.action-card:hover{border-color:var(--clr-primary);box-shadow:0 4px 20px #b07d3a1f;transform:translateY(-3px)}.action-card svg{color:var(--clr-primary)}.action-card:before{content:"";position:absolute;top:0;right:0;left:0;height:3px;background:linear-gradient(90deg,var(--clr-primary),var(--clr-accent));border-radius:var(--radius) var(--radius) 0 0;opacity:0;transition:opacity .2s}.action-card{position:relative;overflow:hidden}.action-card:hover:before{opacity:1}.action-card span{font-size:14px;font-weight:650;line-height:1.5}.section-title{font-size:22px;margin:0 0 20px;color:var(--clr-primary)}.section-title.light{color:#fff}.self-service{margin-bottom:36px}.service-cards{display:grid;gap:18px;grid-template-columns:repeat(3,minmax(0,1fr))}.service-card{background:var(--clr-surface);border:1px solid var(--clr-border);border-radius:var(--radius);box-shadow:var(--shadow-sm);display:flex;flex-direction:column;overflow:hidden;text-align:start;transition:all .2s}.service-card:hover{border-color:var(--clr-primary);box-shadow:var(--shadow-md);transform:translateY(-2px)}.service-img{align-items:center;display:flex;height:160px;justify-content:center;color:var(--clr-primary)}.service-card span{font-size:14px;font-weight:650;padding:16px}.live-chat-section{background:linear-gradient(135deg,#1a1410,#2c2015 60%,#5c4325);border-radius:var(--radius);color:#fff;display:flex;align-items:center;justify-content:space-between;margin-bottom:36px;min-height:200px;overflow:hidden;padding:40px;border:1px solid rgba(212,160,74,.15)}.live-chat-content{max-width:500px}.live-chat-content h3{font-size:22px;margin:0 0 8px}.live-chat-content p{color:#ffffffb3;margin:0 0 20px}.chat-buttons{display:flex;gap:12px}.chat-btn{align-items:center;border-radius:var(--radius-sm);display:inline-flex;font-weight:600;gap:8px;min-height:42px;padding:0 20px;transition:all .15s}.chat-btn.primary{background:var(--clr-accent);border:none;color:#1a1410;font-weight:700}.chat-btn.primary:hover{background:#e0b060}.chat-btn.secondary{background:#ffffff1a;border:1px solid rgba(255,255,255,.25);color:#fff}.chat-btn.secondary:hover{background:#fff3}.live-chat-visual{color:#ffffff26}.faq-section{background:linear-gradient(180deg,#1a1410,#2c2015);border-radius:var(--radius);margin-bottom:36px;padding:40px;border:1px solid rgba(212,160,74,.12)}.faq-carousel{display:grid;gap:16px;grid-template-columns:repeat(4,minmax(0,1fr))}.faq-card{background:var(--clr-surface);border:1px solid var(--clr-border);border-radius:var(--radius);color:var(--clr-text);display:flex;flex-direction:column;align-items:center;gap:14px;min-height:180px;padding:24px 16px;text-align:center;transition:all .2s}.faq-card:hover{border-color:var(--clr-primary);transform:translateY(-2px)}.faq-card.expanded{border-color:var(--clr-primary);box-shadow:0 0 0 3px var(--clr-primary-light)}.faq-card svg{color:var(--clr-text);flex-shrink:0}.faq-question{font-size:14px;font-weight:650;line-height:1.6;margin:0}.faq-answer{background:var(--clr-bg);border-radius:var(--radius-sm);color:var(--clr-text-muted);font-size:13px;line-height:1.8;margin:0;padding:12px;text-align:start}.faq-dots{align-items:center;display:flex;gap:10px;justify-content:center;margin-top:20px}.faq-dots button{align-items:center;background:#ffffff1a;border:none;border-radius:50%;color:#ffffff80;display:flex;height:32px;justify-content:center;width:32px;transition:background .15s}.faq-dots button:hover:not(:disabled){background:#fff3}.faq-dots button:disabled{opacity:.3;cursor:default}.dot{background:#ffffff40;border-radius:50%;cursor:pointer;height:10px;width:10px;transition:background .15s}.dot.active{background:var(--clr-accent)}.team-section{margin-bottom:20px}.team-grid{display:grid;gap:16px;grid-template-columns:repeat(auto-fill,minmax(260px,1fr))}.team-card{align-items:center;background:var(--clr-surface);border:1px solid var(--clr-border);border-radius:var(--radius);box-shadow:var(--shadow-sm);display:flex;gap:14px;padding:18px}.team-avatar{align-items:center;background:var(--clr-primary-light);border-radius:50%;color:var(--clr-primary);display:flex;flex-shrink:0;font-size:20px;font-weight:800;height:48px;justify-content:center;width:48px}.team-info{display:grid;gap:3px;min-width:0}.team-info 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